The challenge with quoting over the phone

Brian Portable Hand Held Stump Grinder, Quote, Stump Grinding Access

Recently we went to a job where a customer had been given a price by another stump grinding company over the phone. When we inspected the job our price was more than double. It turned out the other company turned up to do the job but all of a sudden the machine broke down before he could start. We carry three different sized stump grinders for a reason. It makes us more efficient and allows us to grind any stump requested by us. We get to the job site and realise access is very limited and only possible with our small portable hand held stump grinder. As you can imagine the customer is assuming the price would be similar if not the same amount originally quoted by the other company. After explaining the situation and our three different stump grinders to the customer he completely understood why our price is double. Our customer thought it was fair, and reasonable and wanted us to go ahead with the job. Access has more of a significant impact on pricing than the size of the stump.